After-Care

 

General Care

Orla Kiely uses a variety of different fabrics for our Bags & Accessories and we always seek to produce our product to the highest quality.

  • Due to the nature of our materials please take care when wearing dark clothing or denim as colour may transfer
  • Care should be taken to avoid rubbing, contact with liquids, and prolonged exposure to sunlight
  • Do not wash your bag
  • Do not use cleaning products on your bag
  • If you wash your bag and/or use cleaning products we are not responsible for any damage
  • We advise using a warm damp cloth to dab and blot any affected areas
  • If your bag has a lining we’d also advise keeping the lining away from the wet area as colour from the lining may transfer

 

Warranty 

All our bags carry a one year warranty, if you experience any problems with your bag, please email our customer service team with a proof of purchase and images of your bag for investigation:

customerservice@orlakiely.com

 

Repairs 

We do not offer a direct repairs service at this moment in time.  

We recommend a third party independent repair clinic for any repairs and servicing you may need:

www.handbagclinic.co.uk




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