Frequently Asked Questions
Are you still delivering?
Yes, with free shipping on all orders over £50.
We currently deliver to the UK, Ireland, Isle of Man, and the Channel Islands,
All deliveries are shipped next-working-day using DPD, an express courier service who will contact you with a 1-hour delivery window on the day of delivery, and offer extensive ‘in-flight’ options to reschedule if you’re going to be out.
Full details on shipping can be found here.
How are you ensuring the safety of your staff and customers?
All of our head-office staff are working remotely from home.
Our warehouse colleagues are split into morning and evening shifts to ensure social distancing in smaller teams. The warehouse itself is cleaned hourly and uses strict entry and exit controls, including separation of delivery/collection drivers from warehouse staff. Our delivery partners (DPD) are also practising strict social distancing throughout their operational network.
How can I safely return a product?
We offer a FREE collection service on all items sold through our website, so you do not have to leave your home to make a return.
We're now accepting returns up to 90 days after purchase on all unused items.
Full details on returns can be found here.