US Returns
Returns:
We are not able to process returns or refunds for items not bought from orlakiely.com. To return an Orla Kiely item purchased from another store, please contact the online store or physical shop where you made the purchase.
For hygiene reasons, we are not able to process returns of face masks, bedding, towels and swimwear.
We do not accept returns on signed artworks, rugs, doormats, wallpaper and wallpaper samples.
Is your item faulty?
Whilst Orla Kiely products are manufactured to the highest standards, things occasionally go wrong. Please email customerservice@orlakiely.com with proof of purchase and images of your faulty item for investigation.
All our bags carry a one-year warranty if you experience any problems with your bag.
How to return an item from the USA:
We do not offer free returns for any customers outside of the UK but you can still return to our warehouse. Certain items are not eligible for returns i.e. wallpaper or signed artworks. See full details above.
Returns from the USA are charged at £16 ( GBP), this will be deducted from your refund amount.
Items should be returned unused and in their original condition, (including any packaging, labels, dust bags, and accessories they came with), and must be repackaged to ensure adequate protection during return transit.
To return an item purchased from our online store, please use our Returns Portal here:
https://returnsportal.shop/orla-kiely
You will need to:
- Enter Your order number. This can be found in your confirmation email, or by logging into your online account and selecting 'My orders'.
-
Select the items you would like to return and why. E.g.no longer needed; item not as expected.
- Repackage your items carefully using the original packaging or a suitable alternative that will keep them protected during transit.
- Cross out any other labels on the outside of the box.
- Take your package to your local post office.
- If you are returning any part of your order that allowed you to avail of a free gift with purchase, the free gift must also be included in your return before a refund can be actioned
- All returns are carefully checked by our team when we receive them back to ensure they have not been used or damaged. Once confirmed we will send you an email letting you know your refund has been processed.
Please allow up to 21 days for us to receive your return and process it.