We will be shipping to the rest of Europe and the US as soon as we can.
For UK orders, we are currently offering free delivery on all orders over £150. Orders under £150 will incur a £6 flat rate delivery charge.
For Ireland, we will offer EUR10 off the delivery charge on all orders over EUR175.
Please refer to the Delivery information for more details.
For the majority of the UK we use DPD, the second largest international parcel delivery network in Europe, who are committed to being a carbon-neutral courier (a leader in their industry).
For shipments to Northern Ireland, we use DHL.
For shipments to Ireland, we will use DPD.
Check your junk mail first.
Did the order go through? Has money been taken from your account? If money was not taken from your account there may have been an issue with placing the order and we’d advise trying again.
If you still can’t find your order confirmation email, please contact our customer care team firstname.lastname@example.org
Check the estimated delivery date on your order. Remember this is just an estimate and your order may arrive earlier or later than the estimated delivery date.
Check the tracking reference sent by the courier.
If the estimated delivery time window has passed and you haven’t had any further communication from us or the courier, please contact our customer care team at: email@example.com
Please Returns for our full returns process and policy.
You will need your order confirmation number and the reason for your return.
You should have received a receipt from the courier who collected your parcel or when you dropped your parcel off at a post office. This will have a tracking reference number.
First check this number via the relevant online tracking service. You’ll see if it is in transit and the estimated delivery date.
If the return has been delivered and you think you should have received your refund by now, please contact firstname.lastname@example.org.
No, not at the moment. We’d advise following the returns process and then ordering your preferred item.
We’re very sorry to hear you have received a faulty item. Please email our customer care team at email@example.com with pictures of the fault and we’ll be happy to assist.
We may be able to replace the item for you if it is in stock, or offer a free return and a full refund.
All returns are inspected to ensure it is a fault and not simply wear and tear from use.
We may have sent your item in a separate parcel. You therefore may have two tracking references for the same order. If this is the case, have they all been delivered?
If you are still unsure and require further assistance, please contact firstname.lastname@example.org.
Please email us your order number and a picture of the item you received. We will look into how this happened and do our best to get the correct item to you as soon as possible. As part of the resolution, we will ask that you return the incorrect item to us.
If an item has an 'Email me when in stock' notification it is likely to be coming back in the future. Be sure to check your junk when waiting for confirmation that it's ready for sale.
Always feel free to email us if you have been waiting a long time.
Please email us with a name and picture of the print at email@example.com
You may now purchase gift cards at Orla Kiely.
All our gift cards expire 24 months after the date of issue and must be purchased in the intended currency of use. I.e. if you are purchasing for a friend in Ireland make sure to purchase the gift card in euros.
Keep hold of the email to keep the code on hand and to be able to check the balance. If you lose the email or have any other questions, please contact firstname.lastname@example.org
Orla Kiely uses a variety of different fabrics for our bags & accessories and we always seek to produce our product to the highest quality.
Due to the nature of our materials please take care when wearing dark clothing or denim as colour may transfer.
Care should be taken to avoid rubbing, contact with liquids, and prolonged exposure to sunlight.
Please do not wash your bag.
Please do not use cleaning products on your bag.
If you wash your bag and/or use cleaning products unfortunately we are not responsible for any damage.
We advise using a warm damp cloth to dab and blot any affected areas.
If your bag has a lining we’d also advise keeping the lining from getting wet as colour from the lining may transfer.
Unfortunately we don't offer a direct repairs service.
Within the UK we recommend a third party independent repair clinic www.handbagclinic.co.uk for any repairs and servicing you may need.
Currently you can pay using your card on our website. However you can also use Applepay, Googlepay and Shop Pay.
Separately you can also pay using Paypal.
Try closing and opening the window.
Try resetting your password.
If all else fails email customer service for assistance.
If you’ve noticed something wrong with, or incorrect on, our website we’d love you to let us know. Please email us at email@example.com.
All our bags carry a one year warranty (although we do expect them to last a lot longer!).
If your bag has a manufacturing fault which materialises within a year of purchase, we will be happy to send a replacement or offer a full refund on your order.
Please send us your order number (or name and email you placed the order under) and a picture of the damaged product and we will investigate:
If you are interested in stocking and selling Orla Kiely products, please contact us at firstname.lastname@example.org.