EU Right of Withdrawal

If you are a customer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, you can cancel your order within 30 minutes of placing it by logging in to your account and selecting the cancellation option from your order details.

Alternatively, you can submit a return request through our online returns portal below within 14 days of delivery:

https://returnsportal.shop/orla-kiely

Once your request has been submitted, you will receive email confirmation and further instructions regarding the return of your items.

What happens after I withdraw?
If you exercise your right of withdrawal, we will refund all payments received for the returned items in accordance with our Returns Policy and applicable consumer protection laws.

Refunds will be processed after the returned goods have been received and inspected.

Exceptions
Certain products may be exempt from the right of withdrawal where permitted by law. This includes products that have been personalised or made to your specification.
For full details on returns, refunds and product-specific exclusions, please see our Returns Policy.

Contact Us
If you have any questions regarding your statutory rights or the returns process, please
contact our customer service team on customerservice@orlakiely.com