Shipping policy
Where do you deliver?
Currently, we can deliver to the following:
- UK
- European Union
- Norway & Switzerland
- USA & Canada
- Australia & NZ
- Thailand, Singapore, South Korea, Japan & Hong Kong
You should be automatically directed to the relevant store based on your IP address but you may need to use the country selector.
How long will my delivery take?
If you place your order before noon you can expect to receive it:
- UK - Standard Delivery in 2-3 working days
- UK - Express Delivery in 1 working day
- Germany, France & The Netherlands - 2-4 working days
- Ireland - 5-10 working days
- Rest of EU - 2-15 working days
- US, Asia & Oceania - 5-15 working days
We aim to ship all orders placed before 12 noon on the same day. Any orders placed after this time will be sent on the following working day.
The above applies to all items shipped from our warehouses. Our soft furnishings (i.e. Bed Linen, Curtains, Towels, Cushions, Doormats and Rugs) are shipped from another warehouse and will take longer to arrive.
UK Wallpaper orders are printed on demand and will typically take 10-15 working days to deliver.
Please note that your order may experience a delay during seasonal peaks and promotional weekends (e.g. Bank Holidays, Black Friday and Christmas).
Will I be alerted when my order is due to arrive?
Yes! If you have provided your email address and phone number while placing your order then our couriers will contact you (by email and/or text notification) with a delivery window on the day of delivery and offer extensive "in-flight" options to reschedule the delivery if you're going to be out.
How much will it cost?
Non-EU Deliveries
All orders will incur a flat rate based on the below GBP prices in their currency.
For UK orders, we offer free delivery on all orders over £150.
For US orders, we offer free delivery on all orders over $200.
Purchases outside of the UK & EU may be subject to additional customs charges.
Please also note that there have been recent changes in U.S. trade policy and additional tariffs may apply.
| Country |
GBP Cost |
GBP Wallpaper / Samples only |
|
UK |
Standard £4.20 Express £7 |
£7 / £3.50 |
|
USA & Canada |
£23 |
£28 / £6.80 |
|
Australia |
£28 | £36 / £6.80 |
|
New Zealand |
£46 | £57 / £6.40 |
|
Switzerland & Norway |
£20 |
£27 / £6.80 |
|
Asia Group A: Thailand, Singapore, South Korea & Japan |
£30 |
£50 / £7 |
|
Asia Group B: Hong Kong |
£25 |
£50 / £7 |
All prices will be converted from these GBP prices into your local currency
EU Deliveries
From September 2023, we began fulfilling EU orders from a warehouse in The Netherlands. EU-bound orders should no longer be subject to additional customs charges on delivery.
EU orders will incur a flat rate based on the below EUR prices.
For EU orders, we offer free delivery on all orders over €200 (or local currency equivalent).
|
EU Country |
EUR Cost |
EU Country | EUR Cost |
|
Austria |
12 |
Ireland | 12 |
|
Belgium |
7 |
Italy |
10 |
|
Bulgaria |
15 |
Latvia | 16 |
|
Croatia |
16 |
Lithuania | 17 |
|
Cyprus |
24 |
Luxembourg | 9 |
|
Czechia |
12 |
Malta | 24 |
|
Denmark |
15 |
Netherlands | 6 |
|
Estonia |
19 |
Poland | 15 |
|
Finland |
17 |
Portugal |
14 |
|
France |
11 |
Romania | 15 |
|
Germany |
7 |
Slovakia | 16 |
|
Greece |
22 |
Slovenia |
16 |
|
Hungary |
14 |
Spain | 10 |
|
Sweden |
15 |
What courier do you use?
Depending on your location and the size & weight of your parcel, we use a few different couriers including:
- Royal Mail
- DHL
- DPD
- Hermes
- DX
- UPS
- USPS
The Detail
We aim to dispatch your order with a minimum of delays. Orders accepted before noon Monday to Friday will be dispatched the same day, thereafter we'll do all we can to ship the same or the next working day.
Please note purchases outside of the UK & EU may be subject to additional customs charges.
Orders placed on Saturday, Sunday or a UK Bank Holiday will dispatch the next working day.
Actual delivery timescales may vary according to external factors and we recommend placing your orders early at particularly busy times of year (such as Christmas) to make allowances for delivery delays. In the event of any unforeseen delay in dispatch, we'll contact you to keep you fully informed by email.
Regrettably, we reserve the right to decline to fulfil orders for any reason. This includes orders for products with mis-published price or specification information. Orders are treated as offers which we are entitled to accept or decline. If there are any problems with your order, we will make every effort to contact you and resolve the problem as quickly as possible by email.
Please get in touch with us if your order is more than 5 working days later than expected and you have not already heard from us.